Help & support

How can we help?

Find the right team for your question, whether it’s about your account, your institution or using Finbriva.

Email Finbriva support

For sign-in problems, technical issues and institution setup.

Opens your email app.

Start with the right team

Your institution

For savings, loans, repayments, withdrawals, customer records and collector visits. Contact your institution administrator or the team that manages your account.

Customers can also use Messages in their portal to contact their institution.

Finbriva platform team

For account access, a page that will not load, organisation setup or API integration questions.

Contact platform support

Privacy & account data

For personal-data access, corrections or account deletion. Read how to submit a request and which records may need to be retained.

Account & data requests

Common questions

I cannot sign in or receive a verification code.

Check that you are using the email address or phone number registered with your institution. If you are still unable to sign in, email Finbriva support with your institution name and the message shown on screen. Never share your password or verification code.

A savings contribution or loan payment is missing.

Contact your institution with the transaction reference, date and amount. Its staff can review the payment and reconciliation records. A pending payment or a message to support does not confirm that money has been received.

My Ghana Card verification is incomplete.

Check Identity verification in your customer profile for the current status and available next step. If the service is unavailable or the check does not complete, contact your institution or Finbriva support with the error message. Do not email your Ghana Card, selfie or other identity documents; use the secure verification flow when available.

I want to raise a loan or savings complaint.

Use your institution’s complaint contact, shown in its lending disclosures, loan record or repayment receipt. The institution is responsible for its product terms, approvals, disbursements and complaint resolution. Finbriva support can help with platform access or receipt-export problems.